By the very nature of digital downloads, these files are not “returnable”. As such, we do not offer refunds or exchanges for any reason. For this reason, we ask that you take the time to verify that you are purchasing file types that will work with your machine, and for your needs.
If you are having technical issues review our help content at FAQs Help or BLOG for a possible solution. If you are still having difficulty, Contact Us immediately so we can help to resolve the problem. 99.5% of the time, we are able to provide a solution.